Privacy Policy

Last updated: March 17, 2025

1. Introduction

This Privacy Policy explains how SIA LapasGuru ("we," "our," or "the company") collects, uses, and protects your personal information when you use our website and communication services, including WhatsApp, Telegram, email, and contact forms.

2. Information We Collect and Use

We collect information that you provide directly to us, including:

  • Contact details (name, email, phone number)
  • Company information
  • Messages and inquiries

We use multiple communication channels to facilitate customer support:

  • WhatsApp Business API – Conversations are processed in accordance with WhatsApp policies.
  • Telegram – Customer support is available through our official Telegram account.
  • Chatwoot – Our website's live chat system.
  • Contact Form – Submitted data is used only to respond to inquiries.

We do not use our communication channels for spam, direct or unrelated advertising, or any automated messaging that could negatively impact users or their privacy.

3. Legal Basis and User Consent

We process your data based on the following legal grounds:

  • Consent: You agree to data processing when using our communication channels.
  • Contract Performance: Data is processed to provide our services.
  • Legal Obligations: Data is processed to comply with regulatory requirements.

4. Data Retention and Deletion

We store your information only as long as necessary to provide services and comply with legal obligations. Users can request data deletion by contacting us at: privacy@lapasguru.lv .

5. Data Security

We implement robust security measures to protect your personal information, including:

  • Encryption during data transmission
  • Access controls and authentication
  • Regular security audits

6. Contact Information

If you have any questions, please contact us: